It Pays to Buy a Quality Product

[spiritbird]

Back in 2008 when I was earning a nurses salary I purchased a Tempurpedic Mattress has a 20 year warranty which is something they do not offer any more. Now it is 10 years. Recently the mattress has developed a rather significant dip or what I call a hole on one side where I sleep. I have been waking up each morning with back pain. A few days ago I called their customer service to see what I could do. Really never even thought of the warranty. The service person suggested I file a claim. So this morning I sent the required forms and photos by e mail and tonight I got approval. That is very fast. I can now get my mattress replaced with a new one at no cost along with a new foundation. I have a choice of two different kinds. So tomorrow I go to a store to test out the two and see which one will be best. Choices are for a firm or medium firm mattress. Delivery and set is included. Now this is what I call customer service!!

:loveit:

[wingman]

Sounds like a great deal!!

[Lady]

Nice to know some companies value their customers and still believe in great customer service. I try to flip my mattress every 3 months.

[Casper's 2nd best friend]

Excellent service. We had a similar result with a kitchen sink that was twenty years old and had a FIFTY year guarantee. I didn't even think that it would be under guarantee and had only phoned the company to see if they made a sink that would fit it the hole in our worktop. I was gobsmacked when the lady said email us a photo of the cracked sink and we will replace it free of charge. I then spent two hundred pounds on a new designer styled mixer tap so we didn't save anything.
I expect you will be spending all the money you have "saved yourself" on new bedding. Egyptian cotton or silk? :th_wink:

[spiritbird]

Well, my bedding is very old but not sure if I can get anything new. Tempurpedic mattresses are not supposed to be flipped, ever. The warranty is invalidated if you do. You can turn it but not flip to the other side. With foam bedding there is an "off gas" smell for about 2 weeks that can be pretty strong and stinky. Its too hot to open windows right now. Today I will go pick out the one that is most comfortable from the short list of no cost options.

[Casper's 2nd best friend]

You spend a quarter to a third of your life in bed - you may as well be comfortable.:th_smile:

[Mr Peepers]

Nice to know some companies value their customers and still believe in great customer service. I try to flip my mattress every 3 months.



I have a sealy posturpedic mattress and box spring, I've had it for 10 years and its in fantastic shape. I think its in such a good condition because every 3 months I rotate the box spring around and flip and rotate the mattress as well.


I toss and turn on the newer memory foam temperpd mattresses, maybe its too soft for me or I hate being cuddled by my girlfriend when I sleep at her place.

She is like a octopus of human heated flesh. :th_biggrin:

[Mr Peepers]

I'm glad you are having such a good experience with getting a new mattress and box spring Dianne. We need to have more good things like this happen in our lives.

Enjoy when you get it!

[spiritbird]

Went to test the no extra cost mattresses today. First too firm, second too soft. They gave me a third choice but it would be $350 in addition. Wouldn't you know it the second I sat on it I knew it was just right. Tempurpedic recently bought out Serta. They have a new line of mattresses that incorporate both Sertas coils and tempurpedic foam. It works well. So I got back home and called the warranty dept. Told them my testing results as above. Best part of this story is they are giving me the mattress I like, new foundation and threw in a new set of cotton sheets! Doesn't get any better than this.

[Lady]

Oh how wonderful, bet your excited for it to get there and set up!

I slept on a water bed for a very very long time and loved it, hated to see it go.

[Casper's 2nd best friend]

Excellent news and well done you!
I hope you don't have the same sort of trouble we have getting large items up the stairs of our cottage. We had to take the sashes out of a first floor (one above ground floor level, I think you count 'em differently) window and lift a new sofa bed that was going up to the top floor through that. Strangely, the second flight of stairs has more manoeuvring room so we could carry it up there.

[spiritbird]

No problems here as we have a nice large elevator and wide doors to allow for wheelchairs. Its a senior apartment building. Even the bathrooms are quite large.
Thanks for all your support Dave.

[Mr Peepers]

Went to test the no extra cost mattresses today. First too firm, second too soft. They gave me a third choice but it would be $350 in addition. Wouldn't you know it the second I sat on it I knew it was just right. Tempurpedic recently bought out Serta. They have a new line of mattresses that incorporate both Sertas coils and tempurpedic foam. It works well. So I got back home and called the warranty dept. Told them my testing results as above. Best part of this story is they are giving me the mattress I like, new foundation and threw in a new set of cotton sheets! Doesn't get any better than this.



YOU SCORED! Good for you, now you won't be here posting as much because you will be sleeping in peaceful bliss on your newly sheeted bed. :th_biggrin:

[Mr Peepers]

Oh how wonderful, bet your excited for it to get there and set up!

I slept on a water bed for a very very long time and loved it, hated to see it go.


I loved my waterbed, I had the temperature turned up so it was hottish/warm in the wintertime and then I turned the temp down so it was cool to sleep comfortably in the summertime.

Sadly waterbeds are not what they use to be, I would get on/in my full motion bed and anyone sitting or lying on the other side would complain of seasickness from the motion of the waves! :th_biggrin:


The newer waterbeds just don't cut it for me, they are sections of different panels that fit inside a regular type mattress with a foam topper. I suppose its good if one panel leaks, you just remove the water easily and patch the panel or replace it with a new one and not have to drain the entire bed wasting water to fix a leak.




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[Mr Peepers]

Well I thought I'd seen or heard it all, sorry to sort of derail your thread here Dianne but I have to post this.


There is a company that makes Dual Chamber Cow Waterbeds for your dairy cows. :th_rofl:




Prevent swollen hocks
Increase lying times
Provide consistent, dry bedding
Lower somatic cell count & no more mastitis
Easy to maintain
Low cost, high value
Long life expectancy
Compatible with technology


And your cows enjoy the warmth in the long cold wintertimes.

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[spiritbird]

Even cows need comfort. It's painful to be full of milk all the time.

Can't have waterbeds in most apartments. To risky to leak I guess.

[Mr Peepers]

spiritbird Lady


My future bed?



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